Privacy Policy
1. How We Use Your Information
When you request an appointment, submit a contact form, or become a new patient at True Mental Health Services, we collect the personal information you provide, such as your name, address, email address, phone number, date of birth, and medical history where applicable.
When you browse our website, we also automatically collect your computer's internet protocol (IP) address to better understand your browser and device information.
Email Communication (if applicable): With your permission, we may send you emails related to appointment reminders, practice updates, wellness tips, or health services we believe may be relevant to you.
2. Your Consent and How to Withdraw It
How do you give your consent?
When you provide us with personal information to schedule an appointment, complete patient forms, or request healthcare services, we interpret this as your consent to collect and use that information for that specific reason. If we request your information for any secondary purpose—such as marketing—we will either ask you directly for your expressed consent or give you the option to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:
- info@truemhs.com
- 7001 Boulevard 26 Suite 342 North Richland Hills, Texas 76180
3. SMS Terms & Conditions and Privacy Policy
Messaging Terms & Conditions: When you opt-in to receive SMS/MMS communications from True Mental Health Services, you agree to receive appointment reminders, practice updates, wellness tips, and relevant health services notifications. Frequency may vary. Message & Data rates may apply. Text STOP to opt-out, Text HELP for assistance or reach us at info@truemhs.com.
No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.
4. When We May Disclose Information
We may disclose your personal information if required by law or if you violate our Terms of Service. Additionally, we may share necessary details with third-party service providers to assist in delivering patient care or managing our operations.
5. Payment and Security
While True Mental Health Services does not currently process payments online, if any future payment processing is added (e.g., for telehealth or weight loss programs), we will use secure, HIPAA-compliant platforms to ensure your personal and financial information is protected. If applicable, any credit card transactions would follow industry-standard encryption and comply with Payment Card Industry Data Security Standards (PCI-DSS).
6. Third-Party Services and Links
We may engage third-party service providers to help us with operations such as appointment scheduling, email communications, website hosting, or telehealth platforms. These partners only access the information necessary to perform their duties and are required to adhere to privacy laws. If you follow a link to another website, such as a pharmacy, lab, or payment portal, your information will then be governed by that site's privacy practices. We encourage you to read those policies separately.
7. Data Security Measures
We take reasonable precautions and follow industry best practices to protect your personal and medical information from being lost, misused, accessed, altered, or destroyed. Sensitive information shared through our website is encrypted using Secure Socket Layer (SSL) technology. map No digital transmission method is 100% secure, we are committed to maintaining HIPAA compliance and safeguarding your health information.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather insights on how visitors interact with the site. Here are examples of the types of cookies we may use:
- Tracks session-specific behavior on the site
- Helps us understand returning visitors
- Saves form progress (e.g., appointment forms) for convenience
You may choose to disable cookies through your browser settings, but doing so may affect how our site functions for you.
9. Age of Consent
By using our website, you confirm that you are at least the age of majority in your state of residence or have provided consent for your minor dependents to access our services.
10. Updates to This Policy
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. If any significant changes are made, we will update the date at the top of this policy and notify you on our website.
If True Mental Health Services is acquired or merged with another entity, your information may be transferred to the new owners to ensure continued care and communication.
11. Questions or Contact Information
To access, correct, or delete any personal information we have about you—or if you have questions or concerns—please contact our Privacy Compliance Officer at:
- info@truemhs.com
- 7001 Boulevard 26 Suite 342 North Richland Hills, Texas 76180
Privacy Policy
1. How We Use Your Information
When you request an appointment, submit a contact form, or become a new patient at True Mental Health Services, we collect the personal information you provide, such as your name, address, email address, phone number, date of birth, and medical history where applicable.
When you browse our website, we also automatically collect your computer's internet protocol (IP) address to better understand your browser and device information.
Email Communication (if applicable): With your permission, we may send you emails related to appointment reminders, practice updates, wellness tips, or health services we believe may be relevant to you.
2. Your Consent and How to Withdraw It
How do you give your consent?
When you provide us with personal information to schedule an appointment, complete patient forms, or request healthcare services, we interpret this as your consent to collect and use that information for that specific reason. If we request your information for any secondary purpose—such as marketing—we will either ask you directly for your expressed consent or give you the option to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:
- info@truemhs.com
- 7001 Boulevard 26 Suite 342 North Richland Hills, Texas 76180
3. SMS Terms & Conditions and Privacy Policy
Messaging Terms & Conditions: When you opt-in to receive SMS/MMS communications from True Mental Health Services, you agree to receive appointment reminders, practice updates, wellness tips, and relevant health services notifications. Frequency may vary. Message & Data rates may apply. Text STOP to opt-out, Text HELP for assistance or reach us at info@truemhs.com.
No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.
4. When We May Disclose Information
We may disclose your personal information if required by law or if you violate our Terms of Service. Additionally, we may share necessary details with third-party service providers to assist in delivering patient care or managing our operations.
5. Payment and Security
While True Mental Health Services does not currently process payments online, if any future payment processing is added (e.g., for telehealth or weight loss programs), we will use secure, HIPAA-compliant platforms to ensure your personal and financial information is protected. If applicable, any credit card transactions would follow industry-standard encryption and comply with Payment Card Industry Data Security Standards (PCI-DSS).
6. Third-Party Services and Links
We may engage third-party service providers to help us with operations such as appointment scheduling, email communications, website hosting, or telehealth platforms. These partners only access the information necessary to perform their duties and are required to adhere to privacy laws. If you follow a link to another website, such as a pharmacy, lab, or payment portal, your information will then be governed by that site's privacy practices. We encourage you to read those policies separately.
7. Data Security Measures
We take reasonable precautions and follow industry best practices to protect your personal and medical information from being lost, misused, accessed, altered, or destroyed. Sensitive information shared through our website is encrypted using Secure Socket Layer (SSL) technology. While no digital transmission method is 100% secure, we are committed to maintaining HIPAA compliance and safeguarding your health information.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather insights on how visitors interact with the site. Here are examples of the types of cookies we may use:
- Tracks session-specific behavior on the site
- Helps us understand returning visitors
- Saves form progress (e.g., appointment forms) for convenience
You may choose to disable cookies through your browser settings, but doing so may affect how our site functions for you.
9. Age of Consent
By using our website, you confirm that you are at least the age of majority in your state of residence or have provided consent for your minor dependents to access our services.
10. Updates to This Policy
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. If any significant changes are made, we will update the date at the top of this policy and notify you on our website.
If True Mental Health Services is acquired or merged with another entity, your information may be transferred to the new owners to ensure continued care and communication.
11. Questions or Contact Information
To access, correct, or delete any personal information we have about you—or if you have questions or concerns—please contact our Privacy Compliance Officer at:
- info@truemhs.com
- 7001 Boulevard 26 Suite 342 North Richland Hills, Texas 76180
